How do I switch to a metered bill after a compulsory meter is installed? If you have your customer number to hand this helps usget your enquiry sorted more quickly. 0000007965 00000 n %PDF-1.7 % 0000021704 00000 n 0000027783 00000 n We will be investing in innovative technology to drive down leakage, with an aim to have reduced leakage by 20% by 2025. Should I do anything for my meter installation? Water is distributed through a network of mains around 16,500km long. With My Account you can view your balance, get instant statements, update your details and more whenever you choose. To find out more about how we could help you please visit our payment help page. You can find this at the top of your bill, on your bill reminderor by logging in to My Account. You can find the full details of our tariffs in our Customer Charges Scheme, but we've provided some simpler examples based on average bills below. How can I find out who is my water company? 0000053226 00000 n hbbg`b``3 1x@ d endstream endobj 613 0 obj <>/Metadata 58 0 R/OCProperties<>/OCGs[614 0 R 615 0 R 616 0 R]>>/Outlines 46 0 R/Pages 57 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> endobj 614 0 obj <> endobj 615 0 obj <> endobj 616 0 obj <> endobj 617 0 obj [/View/Design] endobj 618 0 obj <>>> endobj 619 0 obj [620 0 R] endobj 620 0 obj [616 0 R 615 0 R 614 0 R] endobj 621 0 obj >/PageWidthList<0 841.89>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Thumb 53 0 R/TrimBox[0.0 0.0 841.89 595.276]/Type/Page>> endobj 622 0 obj [/ICCBased 645 0 R] endobj 623 0 obj <> endobj 624 0 obj <>stream If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted. If you have your customer number to hand this helps usget your enquiry sorted more quickly. 0000046052 00000 n With My Account you can view your balance, get instant statements, update your details and more whenever you choose. Do I need to do anything before my meter is installed? If you're a non-metered customer then you dont have a water meter at you'll receive one bill a year for a fixed amount. Their collaborative nature and valuable suggestions make for an effective workflow. How do I switch to a metered bill after a compulsory meter is installed? If we have tried to install a meter at your property but couldnt do so then you may be instead be billed on assessed charges. 0000006722 00000 n Spark Energy: consumer app for UK's leading energy supplier. Having a meter really puts you in control of your bill. Find out what could be causing low water pressure in your home. Making a request for environmental information, Downstream Thinking & Sustainable Drainage, Reliable wastewater network and treatment, Getting a water supply for a new development, Using a NAV New Appointment and Variation, Adoption of new sewers or pumping stations, Wholesale Charges Household and Non-household 2021/22, For sewerage including surface water drainage 3.1317, For sewerage excluding surface water drainage - 2.6317. Our team is available to help youMonday - Friday 8am-6pm, and Saturday 8am - 2pm. 0000002055 00000 n Do I get a reduction if I have a soakaway? 0000011721 00000 n 0000014004 00000 n Will fitting meters cause any disruption? The Priority Services Register (PSR) is free to join. Can I have my meter moved to a different place? ,%ghT}S2Yn8\5I)%c+7\9H\J 612 45 Having a meter really puts you in control of your bill. 02366665. They're good at communicating the details so everybody understands what's going on. Something went wrong while submitting the form. This may explain why your water usage is high. Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only). 0000002433 00000 n I have a meter, how often will I be billed? kzV?NEU},[. Household customers Youll be able to see exactly whats due and when. Provide us with your contact details and we will contact you shortly. It helps us know who may require extra help, and look after any customers with communication, access or health needs. My meter has been fitted, what happens next? Do you need a permission to fit a meter inside a property boundary? I would like to find out more about lead. My meter has been fitted, what happens next? 0000000016 00000 n Your submission has been received! 3468 0 obj <> endobj The East of England is the UKs driest region, and. 0000002401 00000 n How can I check the hardness of my water? Rateable Values are set by the Valuation Office of the Inland Revenue and are loosely based on what the average rental value of your property would be. Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. This means you receive one bill a year just like non-metered customers, but we calculate these charges based on the number of occupiers in the property. 0000020255 00000 n Visit Siteimprove to learn more about their cookies. 3494 0 obj <>/Filter/FlateDecode/ID[]/Index[3468 40]/Info 3467 0 R/Length 123/Prev 407860/Root 3469 0 R/Size 3508/Type/XRef/W[1 3 1]>>stream 0000002327 00000 n You can see how much water you use and if you use less water you are also likely to save on your energy bills! You can see how much water you use and if you use less water you are also likely to save on your energy bills! 0000007123 00000 n 0000052971 00000 n Search the site, ask question Visit theGoogle Analyticswebsite for more information about the cookies they use.You can prevent data from being collected and used by Google Analytics by installing Google'sOpt-out Browser Add-on. trailer <<8A5B4307AE784FB0A425F6171E119252>]/Prev 243140/XRefStm 1685>> startxref 0 %%EOF 656 0 obj <>stream Firstly, Red C implemented a web-based administration portal to schedule installer appointments. If this doesnt explain your high water usage, you may have a leak or other issue that you're not yet aware of. The Priority Services Register (PSR) is free to join. Who is paying for metering customer properties? A bespoke Android app and web platform connecting remote workers to the back office system, and clients. Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only). My water is due to go off, but I can't manage without water. I don't want to be billed on my meter, can I choose? 0000012806 00000 n To track the effectiveness of our website using Google Analytics. 0000001224 00000 n VisitGoogleto find out more about their cookies. What will my first metered bill look like? 0000015966 00000 n You can see how much water you use and if you use less water you are also likely to save on your energy bills! We are available to chatbetween 8am-6pm Monday to Friday. 0000028475 00000 n The way that we bill you depends on whether you're a metered or a non-metered customer. Rebuild of Sony Mobile's Xperia Zone, resulting in a speedier, mobile optimised website. 9[e.D0FSpLiJ7g6f(hE,Dm]c||"6i$8mv*[ - Czn Y#cy2@*wC`0i!43 igZj!d:Cd8e&jHw4-x#6hcL-9f[?f,lhB>2lgGSUnE2&W%&,15t6]3fTSgSrd:na2Q:wFVOm4^R>:\{u6;tN^}!\;RF#1,ydxTg6y i In the last three years, 45,000 water meters have been installed which is higher than the expectations of 37,270 from the regulator. You are here : At Home > Billing > Your bill explained > Metered bill explained. 0000047646 00000 n Who is paying for metering customer properties? If youre on a meter, the variable charge from 1st April 2022 for 1 cubic metre is: South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. When I switch when will I receive my first metered bill? Can you tell me about oestrogen in water? We want to make it as easy as possible for you to get help if you're struggling to pay your bill. I need to talk to someone about my drains, waste water or sewerage. Can you help? I need to talk to someone about my drains, waste water or sewerage. 0000019178 00000 n 0000003949 00000 n Will you fit meters to all properties in a road on the same day? If you have your customer number to hand this helps usget your enquiry sorted more quickly. I don't want to be billed on my meter, can I choose? A cubic metre equals 1,000 litres of water. It helps us know who may require extra help, and look after any customers with communication, access or health needs. Performance and feature cookies these cookies help to improve the performance and feel of this website, for example providing you with personalised services. 612 0 obj <> endobj xref 0000002758 00000 n Check out more of our work with construction and utility companies. endstream endobj startxref I need to talk to someone about my drains, waste water or sewerage. Do I have to pay a bill for a empty home? These cookies are set to help us report on how people are using the site so we can improve it. How can I amend or cancel my Direct Debit? endstream endobj 2315 0 obj <>/Metadata 131 0 R/Pages 128 0 R/StructTreeRoot 133 0 R/Type/Catalog/ViewerPreferences<>>> endobj 2316 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 -297.638 -420.945]>>/PageUIDList<0 203>>/PageWidthList<0 595.276>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 2317 0 obj <> endobj 2318 0 obj [/Indexed/DeviceRGB 141 2349 0 R] endobj 2319 0 obj <> endobj 2320 0 obj <>stream HlTMO1l8q,! Find out what could be causing low water pressure in your home. It helps us know who may require extra help, and look after any customers with communication, access or health needs. This will increase to 77 million litres per day over the next 25 years which is neccessary to reduce the environmental impact current abstraction has on certain chalk streams and rivers. But, doing this may stop you from using some of the online features and services on this website. ! -%~AYs.ypx9:\x]}t}u&O~&O>x.rx9x;^/"xM[ng[>|{o~PlvZ/rO.-#O|}0[AY&r/}dvo?|uzKax. Why is it some properties can not be metered? We are available to chatbetween 8am-6pm Monday to Friday. This is set in the control for each ready reckoner. What fittings are approved to use on the UK Water Supply System? 0000000016 00000 n ;vog ct?g]xp 1w3,'NUt/[]Oz-OSvUlc]c~ kV)Ox /=ai8Ui)5_ow{-L'^_z]f\MxrQ[p1G8?_+prq:\Z#uQOz |b oE3Ld4U(U~,#GA*$( s#+:@5444 &h```K+s@IIIYfXQPP,-E.PI [I f9Pq9`PM895@ZC%4n'>t: 6Z]PPmw8C+I7ln,d&t_S1A$La1|f`f2_ {{ |a jHbrE[8A! Dj 0000014903 00000 n Weve created a guide to help you understand all the different bits of information on your new bill. This keeps a history of what content cards are clicked on when using the ready reckoner. 0 0000009857 00000 n 0000004063 00000 n My water tastes different after plumbing work. Do I need to do anything before my meter is installed? Interruption to you water supply - Ruislip - HA4, Interruption To Your Water Supply - Stanmore - HA7, Hot weather & low pressure Herts, Essex, Surrey, Beds, Bucks, London, Interruption To Your Water Supply - Bishops Stortford/ Stansted - CM22, CM24, CB11, Interruption to your supply - Epping - RM4, CM16, CM15, CM5, CM4. 0000037768 00000 n startxref All Why are you introducing compulsory meters? We're replacing pumps to make them more efficient, installing innovative technology to help us detect problems faster and finding new and more sustainable ways to move your water from source to tap. 0000016529 00000 n 0000002170 00000 n 0000020066 00000 n Thank you! Having a meter really puts you in control of your bill. You can find this at the top of your bill, on your bill reminderor by logging in to My Account. Registered in England No.02546950. >8c' %%EOF I have applied for a meter, what happens next? This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. HLT;@u /,I8MG$d G nvzC/ F)zo-g+MK!ahl6O"'dYZo{bQZ.-EQg2%S)LRdFG ,tIv#Jry6?LKUz`~qe,I=^sN2@I3_ XK Do I get a reduction if I have a soakaway? Can I have my meter moved to a different place? Find out what could be causing low water pressure in your home. Companies with staff working remotely on the field have found mobile apps revolutionary. Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. Water advice & services Do you need access to my property to fit a meter? Registration No 03476303 All rights reserved. Can I add or remove someone from my account? 0000032823 00000 n Ht1EhB\0C_IIU #OjeMQVI|%U.hyuhZPx"5nTb/6}@mO!ksgdHR2:r.N0Dm Po63H%bu<. Site utilities Paper admin is a thing of the past and bespoke apps enable workers to efficiently record information, while working on site. 0000002253 00000 n We supply over 3.6 million people and families with clean and reliable water and we continuously invest to keep our services running throughout the year. Why are you introducing compulsory meters? From 1st April 2022, theres a slight increase, but weve worked hard to keep this change as small as possible. This stores your location as a pair of latitude / longitude coordinates. With a relatively small team to book and perform the 'Home Water Savings Checks' and a large number of properties to visit each day, the necessity to save time per job and create an efficient system was clearly communicated by the client. 0000059048 00000 n Can I have my meter moved to a different place? |;U}|{6ENLL, Use our checklist to help identify the cause of a loss of supply. The app function as expected, satisfying its users and the client and leading to more work for Red C London. Registered in England No.02546950. :/~jF|.o(b[ RhAu 0.;f}ylOJ6?0A%zQK#({ u >}x&< N6"G /_]VQ9 $ endstream endobj 626 0 obj <>stream 5|\{ 0000061261 00000 n Then we developed an iPad app allowing staff to book appointments, carry out home water saving checks and calculate the amount of water being saved. Weve created a guide to help you understand all the different bits of information on your new bill. It brings together three separate water companies and supply water within the southeast of England. Will fitting meters cause any disruption? You can see how much water you use and if you use less water you are also likely to save on your energy bills! How can I amend or cancel my Direct Debit? Do you need a permission to fit a meter inside a property boundary? Why is it some properties can not be metered? 0000012440 00000 n HVA1+myF0R! wfrHQW%T{+]HT*D RZ}oDoiNtk(~u`"`[\rif4'6f ~b@[cR,Mj'}m?w 0000008906 00000 n With My Account you can view your balance, get instant statements, update your details and more whenever you choose. The team produces high-quality development work on time and at reasonable prices. 0000006704 00000 n Environment Having a meter really puts you in control of your bill. hb```b````c`2ff@ a; PG6d5t:3$kbgH1? &>F32n^ GA}OkH1Tis2? Our business k'I-!c &5TEV)- q&N)|V7T,$TM (IU+$gIYHNW You can see how much water you use and if you use less water you are also likely to save on your energy bills! Assign jobs in the backend (booking calendar), Automatic SMS to remind customers of their appointment, Log information including products installed. We use a Bing cookie to track the success of our marketing campaigns and make them more efficient. This increase helps us invest in the things that our customers have told us matter to them the most. H\j0EY&QP ZW )T`hW(:&T4AYin!*Ntt-Br5m}q3p!+d'BQ6 %mS0M&AcL3]T ZK|^ /nCT8]89N3y'cFady/g>g8II|k93jE_}Z4C|M*Q}(tq:K!?+ 5 2358 0 obj <>stream See how much water you use and if you use less water you are also likely to save on your energy bills! 0000001196 00000 n You are here : At Home > Billing > High Consumption. 0000027816 00000 n Can I add or remove someone from my account? We have a number of presences on Facebook, which we may link to. document.write(new Date().getFullYear()), Affinity Water Limited. O ^ Commercial services We base our non-metered charges on the Rateable Value assigned to each property, so the higher the Rateable Value for a property the larger the non-metered charges will be. It expires at the end of your browser session. Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only). ]`3l#;7z^h5aFP23i_uiA~~ 5!7DtUyy\ryq>b41hA+I+JDu5P 0000002530 00000 n A E(t]O"YKy6>TPj.%Vn]f#|;QX9q(^fzbhtK||p'~\mQanuTt-`& BY8`'g@S3+-F}8((##T*h_ ;I endstream endobj 625 0 obj <>stream However, if we've tried to install a meter but weren't able to, then you'll be billed using Assessed Charges, which is based on the number of people you live with. If youve had a sudden life change, such as illness or recent unemployment, that means paying your bill is a stretch right now, we may be able to arrange a payment break for you until youre back on your feet, We can also help you to set up a payment plan to spread the cost of your bill, Or if youre receiving certain benefits, such as Universal Credit or Job Seekers allowance, you may be eligible for our fixed rate low-income tariff. I have a meter, how often will I be billed? This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. With My Account you can view your balance, get instant statements, update your details and more whenever you choose. Can you help? 0000032937 00000 n 0000004837 00000 n ]ZR$nUv9{]3}pwuAL6rj".Dom2T&Jw=#&f^{ D{hfZ-[X/O)fx 7 )~ 6MZ(i.IQj.Yf"GdPh%^'5 [NGq,XbG_IGK%]k %zitU**pNYz-3Dt#@"IU3+8:$G;5 @%G/fkJ=T\.GEDM; dh!*D3"EpA&eY 9TP,p2mTP%qoU%v (K. ZRY-*A/?CF 0000002439 00000 n Take a look at a list of cookies we use on our website: Just for the time you are on our website. endstream endobj 2322 0 obj <>stream Should I do anything for my meter installation? Simply hover over the bill and a pop up will appear, which tells you everything you need to know. Affinity supplies 877 million litres of water per day to 3.5 million people and 1.4 million properties. Will fitting meters cause any disruption? Affinity Water is the largest water only supplier in the UK, supplying water for more than 130 years. 0000011692 00000 n In 2022/2023, we are set to invest around 180 million to keep your taps flowing with high- quality drinking water at the same time as protecting the environment. Interruption to you water supply - Ruislip - HA4, Interruption To Your Water Supply - Stanmore - HA7, Hot weather & low pressure Herts, Essex, Surrey, Beds, Bucks, London, Interruption To Your Water Supply - Bishops Stortford/ Stansted - CM22, CM24, CB11, Interruption to your supply - Epping - RM4, CM16, CM15, CM5, CM4. If you have your customer number to hand this helps usget your enquiry sorted more quickly. 0000001685 00000 n Twitter may set some of its own cookies. Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. If you need a solution for something, Red C will come up with great options. The calendar has reduced administration time and has enabled the company to effectively coordinate a large workforce. 0000009325 00000 n What will my first metered bill look like? I would like to find out more about lead. Use our checklist to help identify the cause of a loss of supply. Who is responsible for the pipes in my home? 0000020137 00000 n Red C conducted a code review of Spark Energy's existing app, carrying out detailed bug fixing and implementing new features. I have applied for a meter, what happens next? trailer Use our checklist to help identify the cause of a loss of supply. @JA,*e 3'"{Cwl%{0VWcTa#J.")fQG6nY>/iVe9N6H]"[P}ZB$<7SfK-)R'*] Ductclean: connecting field staff, head office & clients. Not only will this help to guarantee we have enough water to meet future demand it will also help to protect our beautiful and rare local chalk streams. %%EOF 0000007338 00000 n In order to achieve water saving targets, Affinity Water (through their contractor PN Daly) approached Red C to optimise the efficiency of their processes. document.write(new Date().getFullYear()), Affinity Water Limited. 0000019035 00000 n 0000010073 00000 n As a result of a new government-led initiative, water companies are now encouraging customers to save water. In 2012, Affinity Water became the water supplier for Hertfordshire. You will receive one bill a year, which isn'trelated to the number of people living in your property. Facebook may set some of its own cookies if you follow these links. This cookie is deleted when you close your browser. You can find this at the top of your bill, on your bill reminderor by logging in to My Account. When I switch when will I receive my first metered bill? I have a meter, how often will I be billed? How can I check the hardness of my water? 0000017116 00000 n This means that using less watercan save you money on your bills. h1 04pi\bO&`'MF[!! 0 & What fittings are approved to use on the UK Water Supply System? Find out what could be causing low water pressure in your home. You are here : At Home > Billing > Your bill explained > Metered bill explained. We can help you become more water-efficient and can provide free water-saving devices. 0000032862 00000 n 0000012175 00000 n I have applied for a meter, what happens next? 2314 45 3507 0 obj <>stream A quick and easy way to pay your bill. Visit HotJar to find out more about their cookies. Registered in England No.02546950. Do I have to pay a bill for a empty home? What will my first metered bill look like? Do you need access to my property to fit a meter? Like many other websites, we place small information files called 'cookies' on your computer. Or to arrange a call back from one of our advisors, please leave your details here. Set up your Direct Debit with My Account. 0000009186 00000 n It helps us know who may require extra help, and look after any customers with communication, access or health needs. Below are a list of cookies that the other sites and services use: These are used to compile reports for us on how people use this site.Cookies of the same names are also used for the same purpose by other websites such asBuilding Futures,Countryside Management ServiceandHertfordshire LIS. document.write(new Date().getFullYear()), Affinity Water Limited. 0000046830 00000 n 0000007175 00000 n Do I have to pay a bill for a empty home? If you do not have a meter, based on an average bill you can expect to pay around 1.20 more each month on your combined bill. Should I do anything for my meter installation? My water is due to go off, but I can't manage without water. 0000028086 00000 n We are available to chatbetween 8am-6pm Monday to Friday. My water is due to go off, but I can't manage without water. Use our checklist to help identify the cause of a loss of supply. What fittings are approved to use on the UK Water Supply System? My water tastes different after plumbing work. This stores your postcode (or partial postcode) when we ask you for your location. You can find out more and see our new look bill below. Do I need to tell you about any plumbing work? Do I need to tell you about any plumbing work? You've probably spent more time at home this year, you may find you've been using more water than usual, leading to a higher bill. If you want to find out more about your bill, watch our video below which explains each section of our bill. 0000106272 00000 n Just for the time you are on our website or 30 days (you choose this). This means you dont have to keep entering these details when you visit a new page. Will you fit meters to all properties in a road on the same day? Can you tell me about oestrogen in water? 2hQ3@QG#uAd]jPF1r=vBN`@5`WPR,iFk2e8 wq,{2bIF1m]Ed37" Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only). Hl_o7Sc Login or Register for My Account to view your bills online, Find out more about our tariffs, support if your struggling and advice about debt. 0000010477 00000 n 0000006128 00000 n Having a meter really puts you in control of your bill. document.write(new Date().getFullYear()), Affinity Water Limited. Do I need to do anything after my meter has been installed? VisitYouTubeto find out more about their cookies. Community 0000002276 00000 n Can you tell me about oestrogen in water? We are available to chatbetween 8am-6pm Monday to Friday. The Priority Services Register (PSR) is free to join. %PDF-1.4 % This will be implemented without affecting availability of water for customers. Do I need to do anything before my meter is installed? Interruption to you water supply - Ruislip - HA4, Interruption To Your Water Supply - Stanmore - HA7, Hot weather & low pressure Herts, Essex, Surrey, Beds, Bucks, London, Interruption To Your Water Supply - Bishops Stortford/ Stansted - CM22, CM24, CB11, Interruption to your supply - Epping - RM4, CM16, CM15, CM5, CM4. Do I have to pay a bill for a empty home? We use a Google cookie to track the success of our marketing campaigns and make them more efficient. 0000011079 00000 n 0000007870 00000 n Please give us a call if you need us. Oops! You can change the settings of your web browser so that it wont accept cookies. 0000053546 00000 n 0000033347 00000 n 0000003912 00000 n endstream endobj 2357 0 obj <>/Filter/FlateDecode/Index[133 2181]/Length 66/Size 2314/Type/XRef/W[1 1 1]>>stream When you have a meter, the most likely reason for a high bill is high water usage. document.write(new Date().getFullYear()), Affinity Water Limited. 0000002557 00000 n Here are some of our commonly asked questions. 0000017741 00000 n Find out what could be causing low water pressure in your home. The Priority Services Register (PSR) is free to join. 0000013461 00000 n I have a meter, how often will I be billed? Can I add or remove someone from my account? Registered in England No.02546950. Youll see how much water you use and how this compares with similar households in your area. 0000012242 00000 n VisitFacebookto find out more about their cookies. 0000059007 00000 n 0000035145 00000 n
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