My husband and I are both in our late 70s. I was up til 1:30am trying to order and drive 50 miles to just get some things my husband who is high risk needs. Did it jump from $45.00 to $100.00 without notice. It is now May 12. There was no chicken wings to be found. I have been getting tires at Sams for decads but this drastic reduction will make me think about looking somewhere else. Have a Blessed day. Someone at some time may Please tell me why I have to be penalized because it takes over a week for your company to get the return? No Counting at the door nor limiting the number of people in the store. My wife purchased a membership to start building her credit. Lovely young lady! I lost count of the people I have spoken with, e-mails and letters I have sent to Teqtronix and Sams Club headquarters. After paying for everything, the door checker decided that she had to scan my receipt and ring up each of my items three more times before I could leave the premises. I have a very serious problem with Sams that after 6 weeks is still not resolved. When you use the Sams Club app you find items you want to order. How can I do this? My girlfriend has a Sams Club credit card, and has paid the card off. I pay a membership fee and use self checkout because your lines are too long and few cashiers. The company, Teqtronix, told me after sending me an amount to pacify ($200) eventually told me they would give me another $200. I asked a question about rewards she did not answer my question. I received an email stating that Sams Club wanted me to come in to interview again. I have chatted with a person named Joesph at this store. NO gloves NO masks??? I again explained that I just wanted what I paid for without having to return the entire order. Do you buy that package YOU opened? I want to thank the Stream Marketing Inc group (Mark McGuire, Jeremy Pate and Matt Wyent) located in the Sams Club on Fisher Road in Sharpsburg GA. Now he says I have to wait another 7 -10 business days to see my money . Why accept orders if they cant be fulfilled. I understand the purpose is to make sure the account is a valid account. DAMN!!!!! Thank you in advance . Just go to your bank explain the situation youll get your money back hopefully you have a good bank. No. The online Facebook site is also of no help, again a run around. Upon checking with my bank and speaking with your customer service, no one knows why the amount of $100 was charged to my bank card prior to pumping gas. I really feel I am not alone when I say these things we want Sams Club not Costco! I understand that there is not much that can be done. I am thankful for the friendship I have built with each and every one of you. Iordered a mattress from sams club.com. Before retiring, I was a Department Chair of 2 departments at the college. I am writing to the corporate office to brag about my daughter. My daughter, Jill Link, works in the Topeka Sams store. on hold they hung up. This was disrespectful, this was inappropriate and this attitude was unacceptable toward me, just because, I guess I asked a question your worker there don,t say good moring or smile at the members they look like a bunch of tramps if they have to help you it,s like don,t bother me I,m here to get paid and thats it so went to Cosco man like day and night they could be nicer to help smiling and how are you doing I think you need to take a hard look at your stoes. Now, it has been discontinued. This would be a tremendous help for the people on the Hilo side of the island to get merchandise. Stay out of politics, idiots. I have tried three times to reach out to the 2019-2020 Snowplowing contractor, Gallivan Landscaping & trucking. i had to get up when they opened, drive to the store because they didnt answer the phone. I asked one of the ladies in the green jacket if this was common and she told me yes. Hello I have not received my 40 dollars and I joined your seams club in October 2021. I also will not be doing business with SYNCRONY CC . I have had my membership since 1987/88? She kept repeating herself and then the other 2 employees working the lane started stating the same thing. I was injured when my phone came out the wallet and cracked my left cheek bone. As the boxes were being off loaded I noticed a few large holes in the packaging, so I opened the box which contained the sofa in order to insure that there was no damage, before I signed for the delivery. Not a system where you have to be just lucky to get your order in, this is not an efficient system. STOP IT. After calling every single day for two weeks to know the status of my order and being on the phone for hours trying to get someone of your customer service to help me, your inept customer service representatives and managers that dont want to help the clients and only try to deter the clients from getting their orders. Therefore, sediments, frustration and anger are on the rise as well! And your customer service is Rude and unempathetic. They have attempted to question my decision not to sign up with them, as we have decided to remain with another telecommunications Company that we have an interest and an investment with. I certainly hope you will go back to the 7:00 opening. I never was over bearing or belittled my troops. call #200504019260 First John offered a slightly higher discount. I was a little upset, but took accountability for not checking pump prices when I purchased the gasoline. Great job Sams Corporate Greed Leaders! This was s frustrating situation that ended smoothly! Spoke to someone I thought was finally going to help ,but nope, she says wait the 10-15 days for the money to be deposited into my bank account. I understand that most gas stations charge an amount (usually $1) on your bank card prior to authorizing to receive gas. If that product has been cancelled then it can be sold to the member, but not at a discounted price. Is there any place that I could buy one. She was the only person working the desk and lots of customers to be helped! Surely your training of staff must be of high standard and Christine did not reflect those standards at all. Extremely slow service due to drastic staff cuts! after 9am & the person I spoke to said that they had to change the hours because they did away with the night crew. I started my job here Oct 1st, 1991 and here I am 30 years later as the only Day 1 original charter associate in Topeka. Someone needs to address to extreme poor Customer Service in your Pensacola Florida Store. You need to honor prices on the app because Im sick of your aves telling me the price cannot he modified when it is already modified from the web site. After responding to a job on a message board I was directed to Sams Club website to complete application information as well and afterwards I was given an interview time at your E. New Circle Road location in Lexington, KY. When does Sams club address customer issues. THEY INVERSTIGATED AND TOLD ME THAT THE MERCHANT SAID THAT I HAD PICKED UP THE GROCERIES. Whats going on. I try repeatedly on line to check the balances on the cards and the pop-up window keeps asking me if I am entering the correct card and PIN numbers. I am requetsing a large order, How do I go about it? Not a great customer service. Could someone please fix this, there are a lot of extra tourists in town this month and we need to be able to wash our hands properly. If I tell you Sams Club/Wal Mart have told me they are not going to pay for my doctor bill or anything else. So I struggled with it myself and accidently left my cell phone in the child seat of the cart, so i tried calling sams club about 7:15pm to see if someone turned it in. They say it will take up to 9 weeks for the dispute to go through and she has even sent proof that you have cashed the check. Today Im celebrating ME because we dont celebrate anniversaries individually any longer. I have been a long standing customer for many years. I am looking to buys Pittsburgh Steelers executive office chair in gold and black. Doesnt seem that your location actually needs quality dependable workers and the fact that I stated my availability on your website application and was still instructed to show up for an interview is definitely a blaten disregard for future employees of your companies and their other work schedules. Then I went onto my on line account and cancelled it again. At this time today she already has had 100+ messages back with kudos from members and fellow workers. Ok enough about me. Man does not survive on wine alone. You cant go inside. Please take care of this nasty and inappropriate behavior. I am sorry your Corporation feels the dollar is more important than customers. She checked into it and put things through so hopefully I will get my refund in a couple of days. COSTCO here I come They gave me a reference number of 191 224 003 045 and told me I would hear from someone within 24 to 48 hours however, I have heard that song before.. Nobody ever contacts you. Yes YOUR mistakes. They were on her phone. They could do nothing to help me. He was ignorant, irate and rude! I was under my name. You guessed it,. Please log in again. I would like some service. STURGIS RALLEY IS HAPPENING HERE. I shop at Sams in Clarksville, Tennessee. I am not a Sams Club member. 90% of the Customers were not wearing masks. Black is beautiful for one Im a long time white customer and never seen that you offer any type of clothing that states white is beautiful. There are several members including myself who are not very happy when we need someone to help us or place an order. I have had no response and no resolution. 301-549-4900 Brian, I would contact my bank and tell them exactly what happened you cancel the order but they went ahead and took the money anyway. Big deal If I entered from the exit door I tried to edit that but was not able to. FORMER Member #4210915747430 I did ask the lady what his name was and she said it was Kyle. Then when I tried to explain to them and suggest that they should be more courteous to members that are disabled or hurt , they just told me to leave. I remember many faces but not good at names and I sincerely appreciate those who come in for stopping and talking to me. I have filed a complaint regarding the ignorance, rudeness and unprofessionalism on January 28, 2020 against the General Manager (Brian) of Sams Club, Latham, NY. The level of incompetence in your staff is baffling. Just another corporate decision to save money & the heck with their loyal customers. So I filled out the paperwork. I was at the Sams Club in Santa Clarita, Ca. It is not my problem that you cannot sync your app with the web site prices correctly. I asked my question again. Here I go again. Looks like a ploy just to lure customers in. She said if I didnt like it cancel my Membership. 2nd is pork belly. Now it is in My Husbands name his Membership was also cancelled November 2020. I am of the impression that sams and wal mart do not care about customers, only their bottom line, think they are the only place in town. Due to the inadequate rude lazy behavior of the personnel at your Valdosta Georgia Club.#6204 That was back in I think 1988 or 1989. I canceled the order and received an email on8/06/19 stating that my refund for$486.54 was being processed I still haven,t received. I need to speak to a corporate employee from the USA. On May 5, I contact customer service in El Salvador and am given service request #200505-003248. SHE SAID NO. Please ,Im begging anyone who reads this, please help me asap.Im running very very thin on patience. Your customer service department is inappropriately named. Im going on week 6 of trying to get my money back. I presented my green card, your greeter said you need a blue card to get in, and your greeter promptly said you cant come in until 10am and I said when did this start again? I went through 2 people that really didnt understand English, waited for 20 minutes for supervisor and got disconnected once. She told me I would receive my refund back in 5 days and if I didnt receive it to call sams club back. THEY SAID THAT THE ORDER DID OT GO THERE. I was not allowed to go to the head of the line instead, was asked to wait at the end, which turned out to be 15 minutes. Why pay extra if you are going to take away the option of shopping early. Anyone in your operation can fix the problem. If corporations want or need to cut cost then it starts at the top. Sams is on the thumbs down for customer service. this expires today on Nov 11, 2018 according to the app. I have called customer service everyday, spoken with representatives, managers, everybody, and every time they tell me something different, they dont know where is the rest of the order, telling me I will have to order the living room set again. I am a club plus member. After being told I would not recieved this item for 4-6 months I cancelled the order with an operator at Sams Customer service the 1-800-776 number. This is at the Niagara Falls New York store. SHE has no idea how to deal with customers or be polite and helpful. I noticed that the TSHIRT was for $8.95 So I made a U Turn and went back inside on my electric wheel chair I have spoken to Alicia, Dawn, Andrew, Alex and Mo. We have handheld scanners now, and a merchandiser can scan it for you to check its status. I purchased a wallet, a Selene Cross body Wallet Case by Habitu. Then I proceeded to tell her that they should retract that conversation on June 7 2022 as all conversations are recorded. This has happened before and I usually try the process again and it is good. But yet you take the keep putting the balance back on, than off, than back on. To say Im angry would be an understatement. 6044 S gulf mnr Both entrances had employees counting people as we entered. I am paying for SAM CLUB CARD PLUS. Among other things I purchased Members Mark fresh boneless skinless chicken breasts which I generally get. We would like to be considered to open a SamsClub store in Clovis,NMTHer is a Large community of retiree,s here of which I am one .The Clocest one is in Lubbock,Tx.and we do not have a way to get there always . My granddaughter asked me why those people were getting mad at me. I just got my auto renewal for my Sams Club membership. I cant recall the last time I encountered someone with such excellent customer service skills as this CHANTEL. The rep couldnt place the order while I was on the phone. The person trafficking was also bragging to the line that he still had a job and would then laugh. On entering your store the next morning I was appalled by the lack of concern for humanity by the staff working that day. Maybe the problem will go away if we do not respond? Right, we are going away and improving our membership with COSTCO, who does not buttonhole its membership into unnecessary vendor confrontation. There is no phone number for corporate to escalate this matter. You debited my credit card for $300. You SAMS club, your customer service is the worst, your people are very unprofessional, have no ethic, they downplay you over the phone, they tell you they would call you and they dont, then they act like they dont know whats going on. I stopped an employee an asked her what the Walmart Guidelines for dealing with the Covi-19 Pandemic & safety. Please consider this an opportunity to expand Sams Club locations throughout the islands. First, let me say my family enjoys shopping at Sams Club. When asked for Mrs. McLays secretary I was informed the CEO has a private number and no one knows how to contact her directly. What happened to the Coconut Cakes? I then opened the love seat box and as I was doing so the sanitation guys picked up my first box and allowed me a minute to place to love seat box in the truck. This is a lot of rubbish to go through for a $45 refund. On 5/4 I drove 18 miles to my local Sams Club with the card gift recipients and tried to use the gift cards. I have been told by several people within Membership Services to contact the person in charge of the contract. Your manager/associates were very gracious in addressing the issue however I am not satisfied and feel that my account has either been fraudulently acquired or inappropriately placed in my ex husbands name. And the way some of you tell your tale, I get the impression your just self-entitled jerks. The contents of that sofa box were fine. What happened next????? well hello the sale expires today which is still in effect. I am, once again, reaching out to Sams Club for some assistance. Not an operator from the Philippines. I would appreciate it. My bank thought it was a fraudulent charge and canceled my bank card, causing me a huge headache, time and inconvenience! However, after making my way to Sams, I NEVER received an email or anything stating not to come in today. So i say the Hell with these stores, and tomorrow morning i will drive back to sams to see if somone turned it in, and from there i will be driving to costco and get a membership there. Aloha, Hello; all I had to get was pick up a prescription (I am an elderly person). No explanation as to who or why. I am writing today to complain of the poor service I received from Sams Club, Coral Springs. When I arrived, the employees were not willing to help me and told me that interviews were cancelled and there was a hold on hiring. Now Sams is saying I owe 45.00. This over $500 that I spent. Now I am older man and I have been married for 50 years and i would never want anybody to speak to my wife in that manner or any my children or grandchildren for that matter. Well its October 1st and I never ever thought I would still be working at Sams Club 30 years Later. we will buy elsewhere by.. We ordered a Kensington Genuine Leather Living room Set back in May. Now john offers to fix my problem, he however must have up to 5 days to return my call with a possible solution. The pull handle cable for the reclining love seat broke the second time my wife sat down, the other seat doesnt operate at all! In 2016, Sam's Club launched a mobile application using which users can easily scan items while shopping and pay for them simultaneously, without standing in the long queues. On September 17, 2021 around 915am, Your door greeter asked me for my card, inwhich you didnt always had to show card. When she finally got to the cashier and asked why her card wouldnt work she was told they wanted to remind her that our membership would expire soon. I have yet to see any business go under because of the workers. Nice to see that Sams Club is keeping up the customer service standards and also focused on the community. Desperate mother and County hospital employee. I also watched 3 vehicles pull up to the doors and drive off before I drove off. I told the rep thanks but no thanks. Now theyre saying I was supposed to return item which I would of did if I was told that in the original claim when I called on June 7th. Thank you Cindy Williams. She said I will put a rush on it for you well they picked up the mattress set on September 23, 2019 and I have not been credited for it. My wife always says of meyou get more things done before noon, than most people do all day. I do not want a $100.00 membership. She is not good for your company. We pay extra for a premium account which includes free shipping. I havent been able to get my W2 offline because theres a error its been two weeks and Ive sent multiple messages and complained to my former local club. I told him that I had asked for a manager initially, and that I certainly did not want to repeat myself again. Both had very long lines of customers with overflowing buggies. I appreciate your support! On Wednesday, October 9, 2019, when I posted receipts and balanced my check book, I noticed the price on my Sams Club receipt showed $2.71. Not once but several times. There werent no sign of how many. This was on Nov.15 and out membership expires on Dec. 4. The entire process was unprofessional and a waste of my valuable time. I get to shop at Sams 2 or 3 times a year. IF I wanted to be a member of Costco I would buy a membership I bought a membership to Sams because you had things I like, enjoy. I am an Army veteran and was an NCO in charge of troops and their well-being. The water stays on for 3 seconds 2). I tried to order 3 but price in cart is $49.98 each. COVEY -19 SAFETY CONCERN AT SAMS CLUB RAPID CITY, SD. Imagine my surprise when I saw the pump read $2.66. She was hateful and rude, I said wait a minute I am your Customer I was here first. Who do I need to speak to in order to purchase this item? We ordered the set a third time and Sams FINALLY directed Special Handling and a different delivery team was contracted (Pilot Transportation subcontractor Commercial Express did a great job) and we received the set. I will need , undershirts, underwear, socks, for kids and adults. sams club ingages in hiring discrimination at there store in addison ill they need to be called out on this with legal action, Was just checking to see what your stance is on masks in your stores. I am very angry at this point. I talked to a manager, Laura, and she said they have to follow YOUR direction regarding temperatures. Robert Lann However I walked into the store during (Covid) to miraculously discover the tens were abundantly available. Im a second year member who uses the mobile application for shopping. THAT IS SENIOR FRAUD. She didnt care. I have bought 2 over the last year and tried to buy more but was told out of stock. I approached the doors and they opened making me think the store was open. I THOUGHT MY ORDER HAD GONE TO THE BURLESON STORE. Susan Alvarez I cannot get into my cart to checkout. Fred, Former State Ombudsman, Colorado. Regular pretzels. The people in the local club claimed that the products sold well and didnt know why they stopped offering them. They concentrate on customer service before and after the sale. I bought a Bissell CrossWave Wet Dry Vacuum and at check out the price came out $189.98 but the clearance price was $179.91. thank you. How would I get a hold of someone in Human Resources? If you want to speak to me, I can be contacted via email or my cell phone below. I was assured the order was cancelled via the operator. Ive also witnessed the types of you people leaving product where it doesnt belong, tearing open packages and helping yourselves to some. This also happened to me last year at the gas pump which forced me to go inside and renew to get gas. My friend with a Costco membership provided me with tissue. Lie after lie after lie. After calling multiple times employees responded with there was not a manager available every time I called. The associate that is working the chickens is nasty and rude. She has been employee of the month on a couple occasions which makes me very proud. She went to a self serve line and discovered that her card was rejected which forced her into a very long line. Especially in a state with a growing problem. Why such a high amount and why does it vary? One thing I have appreciated is the way you have stepped up to the Covid-19 Virus and do appreciate all your efforts!! I brought the love seat inside and proceeded to the last box with the chair. I am the Bassett Unified School District Laision. Dont want to actually hear from customers? UN BELIVEABLE. I have been a Sams Club member since you were in Sylmar, Ca. why is this, because you dont drink it in AR. I was shopping at the Sams club in Bradenton Florida. I then explained my problem to Darvine call# 200504-017935 he came back with an offer to discount 10%. Lie after lie after lie thats all I hear. You should be ashamed. Is it worth it? I was by the same club on Thursday, October 10, 2019, and noticed the curbside sign showed a premium price of $2.55. Oh youd never admit that, no, no of course not! The Gas prices are rising higher. This has been a night mare. Your policy of charging my credit card $1.00 to confirm that it is still good before I renew my membership next month with that credit card just FLAGGED a fraud alert with CHASE credit card services. I have doctor and x-ray bills and this is what my response was from the company, Sams Club/ Wal Mart. No respect , No loyalty, And no common sense. I live in St. Joseph, MO. There is a item displayed at your Elmsford NY location I am interested in purchasing. Today, 6/2/19, I came to your club in Brownsville, Texas. I am disabled and I told the person on 9/18/19 that I would like to return the mattress set and get a refund she said no problem. I have even been told that I was not a plus member I have been a plus member for years. WTH!!! Maybe if enough people go to a different place to have a purchase pick up, because it is available at other stores in my area, who will care more about their customers getting a fair place in line for their order Sams and Walmart will hear the people. I was supposed to receive it on 2/1. Stop leaving crap laying around where it doesnt belong. I wanted to order a cake for the director of my department. No one ever came back to the phone, then when I arrived at the store I received the message while I was on the checkout line that my order had been cancelled. You want people to order online and the service is the worst, customer service have no idea on how to treat peoples order issues over the phone. Thanks Sams Club for charging my bank card for a $1.00 hold without letting me know ahead of time. I built respect with them and they respected me. She knows about every department and everyone comes to her for help and depends on her. I very upset & want refund.. The next day I went to the Walmart in Winston-Salem, NC 27103 Store #2472. I have enjoyed shopping at Sams Club while living on Oahu. (Nice lady, too) I called walmart one night because the employee gave me back the wrong gift card, so i ttid to call them from 9:30pm to 11:00pm woth nobody answering the phone. I have unsubscribes at least ten times over the last year but am still getting emails. why does it take 3 hors to get help??????? I know Im prejudice but it is something that I feel the corporate office should know. Someone stuck it in me. Im from Greenwood SC I have to ride 40 mile to the nearest Sams club in Anderson SC if you look at the maps, we are dead center of about 10 Sams club, please build a Sams club in Greenwood and relieve the pressure off Anderson, you will get a lot of business at greenwood just looks at you own store map I am forever grateful to our members and associates. I hope you will speak with her in accordance with the company policy. C. Bullhead City, AZ 86429. They even had me, the client to contact FedEx to arrange the delivery with them and when I called, they said that they have told the customer service that they could not deliver the sofa, but again the customer representative will act that they have not spoken to FedEx and will have me call Fedex again, knowing that Fedex could not deliver the sofa. I was in your store to purchase some chicken wings. I shop at LA Habra, CA club, and the store maintains their standards. About 6 months ago they started cooking the Rotisserie Chickens to 180 Degrees or more. Especially if I was offered a job on spot. I been coming in I asked to see manager due to inappropriate attitude toward me and as an older individual. When I married, I place my now former husband on the account. I would appreciate some real help with this issue. I went to Sams club in Shakopee MN and the store was a mess, nothing had been wiped clean in the dinning area and the carts were not cleaned, they did not even have the wipes available, I talked with one of the Manager he said ok, what does not say to customer, he does not care, I have been with Sams club for over 30 years, this first time I have had a bad experience. She is the only non-Spanish speaking Latina there. OMG OMG, I have never encountered such a nasty manager in my Life. Human capital awareness is imperative regarding this issue and employees are becoming more frustrated about this change along with the consumers. It should be called the jokes on you. SO, the dark meat is fine but the white meat is OVERCOOKED and DRY. Your location in Colorado Springs, Colorado off of Woodmen Road has transitioned back to having to show your membership card to gain access into the store. You have no problem cashing the check, take the balance off and putting it back on. I have been a member for more than 15 years. That was 2 days ago my order # was3193676866. Grrrr! I want a discount if were not going to be able to get in at 7 am I own a business and cant make it During the hours you have. THEY TOLD ME THAT THE CHARGE WOULD DROP OFF UNLESS I SIGNED FOR THE GROCERY ORDER. I was not told to do that. I was connected to his extension but he did not answer. Shameful, rude, disrespectful experience. Cherry jam OMG she started calling Stephanie. I expect an answer ASAP. Quit being stupid. I did stop being a member for about 4 yr period. I understand change but I dont understand to the extend of turning into Costco. And I heard a young man tell a young lady to blow him. I was told at the store displays cant be sold. Since we drive an hour one way to go to Sams not worth our time or money. To not sell the display to you, if more are in route/on order, is to ensure you get a pristine and proper item, since there is no open box discount, Sams just wants to make sure you get the best product, proper, shiney and new. Hello! Sams Club is a widely known and respected company. They would call me and ask me a question someone should have told them, before they called. I called in to the alleged COUSTOMER SERVICE and found that the delivery address could not be changed and therefore I attempted to cancel the order. They say I have to pay the price on the web site not the app!
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